Terms & Conditions
There is a 3 month minimum sign up for all memberships provided by Have a Hart Fitness.
All purchases are payable in advance by BACS or payable on the day by cash in full only. Payments by cheques are not accepted.
Payments for ALL memberships and are made on the 1st of every month by BACS and renewed on the first of each month. This can be cancelled as long as one months notice is given if cancelling your membership, as long as payment has been made for the calendar month of intended purchase.
All memberships are in a monthly plan according to what membership you wish to sign up to.
Memberships can be downgraded but one months notice must be given. (last day for notice is the first day of that month).
Personal Training and Mixed Semi-Private Personal Training only
If sessions are not used within the month due to holiday or sickness, we simply make the session up before or after – if you have 2 weeks off then we target your training for 2 weeks before or 2 weeks when you come back or we split it – one before and one after.
If this isn’t suitable we can alter your monthly amount for membership.
Please note a minimum of 24 hours notice is required if you are unable to attend a service otherwise the appointment will be counted and full payment is required.
Fitness Classes & Programmes only
Fitness classes – Membership is either 1, 2 or 3 weekly and charged accordingly.
Programmes – Membership are unlimited and charged at the standard rate no matter how many sessions you want to book and attend per month.
Please note a minimum of 24 hours notice is required if you are unable to attend a service to allow those in reserve to attend the session.
No sessions are carried over each month if you are unable to attend.
Failure to give 24 hours for cancellations may result in your bookings being restricted.
If sessions are not used within the month due to holiday or sickness, you are responsible for booking and attending sessions that make up those that you have missed.
Full membership payment is required each month, this will only be adjusted if you are on holiday for 2 weeks or more.
We will in some cases offer to “freeze” your membership if you are away for more than 2 weeks in a month.
Bank Holidays/Annual Leave/Christmas
Bank holiday – Fitness classes memberships will be adjusted accordingly.
Marks and Jess annual leave – memberships will be adjusted accordingly.
Christmas period – memberships will be adjusted accordingly.
Purchases of Personal training/Semi-private Personal training/ Transformation programmes/Classes and Sports massage are not refundable or transferable.
Only Under exceptional circumstances due to illness or health a doctors certificate is required for a refund.
A 2.5% charge is applied to any refund on the discretion of Mark Hart.
Additional membership fitness classes for each month that are not included in your monthly membership will be charged at a discounted rate of £5.00 per extra class.
Additional personal training sessions for each month that are not included in your monthly membership will be charged at a discounted rate of £25 per extra session.
Additional Memberships can be arranged for fitness classes/personal training and mixed semi-private personal training, contact Mark for a quote.